Conditions Générales de Ventes à Distance

Distance selling terms of sale

This site, hereinafter referred to as the "PERLAMANDE website", is the copyright © of SOFALIP S.A.S. chemin de Thuve, Quartier de l'Infernet - B.P 32 - 04700 ORAISON FRANCE – ALL RIGHTS RESERVED

Sales taking place between the website www.perlamande.com belonging to SOFALIP S.A.S. with share capital of €432,536, chemin de Thuve BP 32  04700 ORAISON, FR 96 006 450 043 RCS Digne TGI B 006 450 043, and this customers are subject to the following terms and conditions.

Before orders can be accepted, the customer acknowledges that they have read and accepted them by placing an order.

This site was designed and created by GALETS BLEUS - L’Agora Bat A6 - ZA du Moulin Neuf - 04100 MANOSQUE - Tel: 04 92 72 27 19
Galetsbleus.com which also provides hosting services.

 

Publications Director:

www.perlamande.com is a website provided by SOFALIP S.A.S, whose head offices are at 185 chemin de Thuve, Quartier de l'Infernet - 04700 ORAISON FRANCE.

All materials appearing in this website (text, photos, graphics and multimedia) are the property of SOFALIP SAS and their respective authors and are protected by copyright (Articles L 111-1 et seq. of the Intellectual Property Code).

The following defines the general terms and conditions applying to the use of this website. Please read carefully before browsing the website.

By using this site you agree to the terms of use described below. SOFALIP S.A.S reserves the right to modify these terms at any time without notice.

It is prohibited to reproduce, copy, sell, resell or exploit, whether publically or privately, with or without payment, all or part of the information contained on this website, except by express prior agreement with SOFALIP S.A.S. Any breach may constitute an infraction of Articles L.335-1 et seq. of the Intellectual Property Code.

These general terms do not confer any right to privately or personally use the content of the website www.perlamande.com belonging to SOFALIP. It is therefore prohibited to reproduce the elements contained therein by any means and on whatever medium, in order to disseminate or exploit them. The databases used by the website www.perlamande.com belonging to SOFALIP are protected by copyright as well as by the provisions of Law 98-536 of 1 July 1998 on the legal protection of databases. The re-use or dissemination of the information contained in these databases is strictly prohibited. In general, unauthorised copying of the information disseminated by this website for uses other than strictly personal uses is prohibited (Articles L.122-4 , L122-5 of the Intellectual Property Code). Any infraction may lead to the application of sanctions as provided for by Articles L.335-1 et seq. of the same code.

The information contained on the website www.perlamande.com belonging to SOFALIP is used at the user’s own risk. Users are invited to verify all information under their own responsibility. SOFALIP S.A.S may not be held liable for incorrect information or errors appearing in the content published on the website, nor for any consequences thereof. SOFALIP S.A.S will not be responsible for any usage which may be made of the information freely provided on the website by persons browsing the same. The consequences of using and interpreting the information are the sole responsibility of the user. SOFALIP S.A.S reminds you that the information in no way relieves the user of their duty to consult duly qualified experts to answer questions, particularly in matters of diet and health.

This website may include links to other websites. SOFALIP S.A.S assumes no responsibility for the content of websites other than those forming a part of the www.perlamande.com domain.

Personal data belonging to visitors or customers (names, company names, email and postal addresses, telephone numbers) are collected by SOFALIP SAS for the purposes of managing "recipe" pages, orders, deliveries and invoices that may be made using this site, in accordance with the provisions of the Data Protection Act 78-17 of 6 January 1978. The Customer has the right, at any time, to access, modify, rectify and delete any personal information collected. To exercise these rights the customer should send an email to contact@perlamande.fr.

SOFALIP S.A.S undertakes to refrain from communicating or transferring this information to third parties without the Customer’s consent.

Our offers are exclusively reserved to Individuals, for usage without being resold, for delivery in mainland France, the European Union and Switzerland.

The products offered are those appearing in the catalogue published on the Website. The products offered for sale on the Website conform to all applicable legislation and standards in France.

All photographs, text, diagrams and drawings illustrating the products on offer on the website are as faithful as possible, but may not be identical to the product offered. Accordingly, the seller may not be held liable in the event of errors or omissions in said photographs, text, diagrams and drawings in the event that product characteristics are modified by the supplier.

The company reserves the right to change the items offered on the Website at any time and without notice.

The Customer acknowledges that they are aware, when placing orders, of the relevant terms of sale and services offered and that they accept them unreservedly. The placing of an order implies the full and comprehensive acceptance of the special sales terms solely applying to orders.

Despite all the care taken by the Site to supply inventory, an item may become unavailable between the time the order is placed and the delivery date. In the event that it is impossible to fulfil all or part of an order, the seller may:
- Either reimburse the Buyer with the price of the products ordered but not delivered. Said reimbursement taking place within a maximum of 30 days.
- Or send them products of an equivalent quality and price.


1 - Ordering methods

A Buyer wishing to purchase a product is obliged to use the following procedure:

  • Fill in the online order form, selecting the quantities of the products they wish to order, and then confirming the basket.
  • Fill out the identification form with the information requested (invoicing address, delivery address, telephone number and payment method).
  • Fill out the payment information, all orders sent using the website must be settled on line.
  • Confirm the order after having checked it.
  • Communications costs incurred in accessing the website and the store must be paid by the customer.

Please pay particular attention to the information you send and the products ordered when confirming the order. The order processing system allows you to return to your order to modify or rectify information.

SOFALIP may not be held responsible in the event that you make mistakes when placing your order.

Once SOFALIP has received an order they will confirm acceptance of the order as soon as possible and send you products by la Poste, by Colissimo, by mail.

 

2 - Price

The prices shown on the Website include all taxes and are in Euros, the VAT rate is that which applies to deliveries in mainland France.

Prices do not include charges for shipping and packaging. These are calculated separately based on your order, you will be informed of them before the order is confirmed.

Customs duties:

Orders placed on the website for delivery outside of France may be subject to customs duties and any other levies which may be imposed while the goods are in transit. These costs, associated with the delivery of a package, are to be paid by the customer and are their responsibility.

Customers should seek information about these costs from the competent authority in their own country.

 

3 - Delivery

SOFALIP delivers to the 27 member States of the European Union and Switzerland.

Orders are delivered within 10 days by Colissimo Access with tracking and do not require signing for.

SOFALIP is not responsible for late deliveries made by la Poste.

In the event of a late delivery, we would ask you to inform us as soon as possible so that we can identify the cause of the delay and to take the appropriate measures.

The customer will be informed by email when the package leaves our facilities.

The delivery can be tracked at the following website: www.coliposte.net

 

4 - Checking products

You must check the number of packages and their condition when you receive them.

In the event of damage or missing products, we would ask you:

 

5 - Right of return

The buyer is given a period of 7 calendar days from the date on which the goods were delivered to exercise their right to withdraw the order, to return the products or to request an exchange or reimbursement. This period begins on the date on which the goods were delivered.

The package must be returned to the following address: SOFALIP 185 Chemin de Thuve BP 32 04700 Oraison.

For reasons of hygiene and safety, and given the nature of the products, products may only be returned if they are unused, correctly protected, in their original packaging intact and in perfect condition, able to be resold, and accompanied by the corresponding invoice.

We would also invite you to conserve proof of shipment of the products being returned, SOFALIP regrets that proof of shipment that will be required for reimbursement in the event that the package does not arrive.

Subject to the above, SOFALIP will reimburse you using the account used to pay for the order at the price of the returned products and the shipping costs invoiced when the order was placed.

Any eventual reshipping costs must be paid by the customer.

 

6 - Settlement of disputes

All disputes relating to sales, even in the event that they are under guarantee or there are several defendants, will be settled by amicable agreement and subject to the jurisdiction of the Commercial Court of Manosque, French law being the only applicable law.

 

 


POINTS OF SALE

PROMOS AND NEWS

PERLAMANDE and REFORMHAUS in Germany and Austria

When the French almond specialist meets the German pioneer of health stores.

  • French traditional know-how
  • High selection of nuts and nutritive values preserved by exclusive cold processing
  • Premium quality for gluten free raw and organic nut butters


Sharing the same values, Perl’Amande is now manufacturing under the private label LIHN for the German and Austrian market. A full range of 6 nut butters is available at Reformhaus stores and the Reformhaus online-shop from end of September.

 

Discover now the raw almond butter and other nut butters by following the links http://www.reformhaus-shop.de/ and http://www.reformkontor.de/neu-im-reformhaus/rohkost-nussmuse.html.

THE SHOP

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